Opportunity Expired
Provide support and resolution to various stakeholders.
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Record events and problems and their resolution in logs
Follow-up and update end users’ status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Assist system and data analysis team in all Data Quality Management activities.
Data Validation and Verification
Professional experience in providing support over the phone and email.
A genuine desire to help customers resolve issues.
The ability to multitask and apply yourself to multiple ongoing matters with different clients.
Experience working with both small and large business clients.
Unwavering commitment to quality of customer experience.
Excellent written and verbal communication.
The ability to work autonomously within a senior role.
Strong (English) written and oral communication skills.
Resources having flair for Customer Support with Good spoken and written communication skills. Preferably resources with
Experience in Call Centre/telemarketing/service industry .
Resources with Finance / CA / CS / Economics / Technical / Corporate
Governance or Management Background.
Computer knowledge / Proficiency is mandatory.